There shall be no contract made between Riverside and EWP (Factpass LTD) and the person(s) on whose behalf the booking may have been made (the clients) until:
Cancellations Should you wish to cancel your booking advise us in writing immediately. If cancellation is notified more than 2 weeks before departure, there will be a full refund minus USD 10 per person booked. If less than 10 days there will be no refund. We reserve the right to cancel a service at any time prior to 10 days before departure in such case we will refund any moneys paid to us. In such case no further compensation will be paid.
We will suggest a suitable alternative and advise you immediately. Should the alternative result in travelling on different dates or at different times which are not suitable to you, you may withdraw from the booking with full refund of all moneys paid, provided we are notified within 7 days. This offer does not apply to simple schedule changes nor amendments to schedules caused by civil strife, war, riots, weather or technical delays, strikes, natural disasters or emergency or for any other reason over which Riverside and their agents have no control.
Should civil strife, war, riots, weather or technical delays, strikes, natural disasters or emergency or for any other reason over which the Riverside and their agents have no control, delay or extend the trip, Riverside and their agents cannot accept liability for any resulting loss, damage or expense. Any refund will then be subject to deduction of reasonable expenses.
Should such events as listed above occur prior to scheduled departure Riverside and their agents will try to offer alternative arrangements, or if this is not possible or acceptable, refund all moneys paid less any reasonable expenses.
Release and Assumption of Risk The journey you are participating in under the arrangements of Riverside and their agents involves certain risks and dangers, including, but not limited to the hazards of travelling on rough roads, subject to the forces of nature. Riverside and their agents and staff will be held harmless from any and all liability, actions, causes of action, debts, claims, and demands of every kind and nature whatsoever which have or may arise of or in connection with the journey. These terms shall serve as a release and assumption of risk for the participants' heirs, executors and administrators and for all members of the participants family, including any minors.
Insurance You are required to take out an insurance to provide adequate cover for
medical expenses, personal accident, loss of baggage and curtailment or
cancellation of trip. It is the responsibility of all individuals to finance
on-the-spot medical treatment and other contingencies, then to reclaim this
from their insurance on return, and to ensure that they have adequate
protection for expensive equipment. Please keep details of all the
documentation which may be necessary when making a claim.
These conditions and any contract to which they apply are governed in all respects by Tanzanian law and only Tanzanian Courts shall have jurisdiction in relation to any claim or dispute arising out of or connected with them or any such contract.
No servant or agent of Riverside can vary the conditions of Riverside and any such variation shall be of no effect unless it has been signed by a director of Riverside.
Disputes If you have cause for complaint while on your journey you must bring it to the attention of Riverside's local representative/agent who will do their best to rectify the situation. It is unreasonable to take no action whilst on the journey but then to write a letter of complaint upon return. However, should a problem remain unresolved a complaint should be made within 28 days of the completion of the journey. Please remember to quote your booking reference number. If any complaint cannot be settled amicably you may refer any dispute relating to this contract to an arbitrator.
Tickets and timings All references to departure times in our brochures are for your guidance
only and are subject to amendment. In these cases Riverside and their agents
will not be responsible for additional costs incurred by clients travelling to
and from the point of departure except as a result of material changes to their
Please bear in mind accidents, mechanical breakdowns, police and border checks and other events may affect the length of the journey. Allow at least two hours for such events if you have onward connections to make.